Gaming should be a source of fun, not stress. xo99 believes every member has the right to play safely, healthily, and responsibly. On this page, we'll show you how to stay in control and still enjoy gaming.
Xo99 is committed to providing a safe gaming environment for every member. Follow these 6 principles to keep gaming fun.
Before you start playing, decide how much you're willing to spend that day. Once you hit that limit, the smart move is to stop. Sticking to a budget is the first rule of responsible gaming.
Avoid playing for long stretches at a time. Use the session timer on xo99 to manage how long you play. Take breaks and spend time with your family.
Treating gaming as a source of income creates stress. Responsible gaming means accepting wins and losses naturally and playing purely for fun.
If you feel like you're losing control of your gaming, use xo99's Self-Exclusion feature to lock your account for a set period of time.
Keep your family informed about your gaming habits. If they're concerned, take it seriously. Family support is the strongest foundation for responsible gaming.
Gaming addiction is not a weakness — it's a health issue. Don't hesitate to reach out to xo99's support team or a professional organization for help.
Use these tools to take control of your own gaming.
Set a daily, weekly, or monthly cap on your deposits. Lowering the limit takes effect immediately; increasing it requires a 7-day waiting period.
Set how long you want to play in a single session. When the time is up, you'll be automatically notified and your session will end.
At set intervals, a pop-up will notify you how long you've been playing and your total winnings or losses in BDT.
Temporarily lock your account for 24 hours, 7 days, or 30 days. You won't be able to log in during this period.
Enable long-term Self-Exclusion for anywhere from 6 months to 5 years. No promotional offers will be sent while Self-Exclusion is active.
Responsible gaming means keeping gaming a balanced and enjoyable experience — staying aware of your own limits and having the courage to seek help when needed. xo99 has made this a top priority from day one.
Online gaming is growing fast in Bangladesh — and so is the risk of addiction. xo99's Responsible Gaming policy isn't just a legal formality; it reflects our genuine commitment to the well-being of our members.
Research shows that people who game responsibly enjoy it more in the long run and are better protected from financial harm. All responsible gaming features on xo99 are completely free and available at any time.
Gaming addiction develops gradually. Often, you don't even notice when a fun hobby starts becoming a problem. Check yourself against the signs below:
Only individuals aged 18 or above may register on xo99. Protecting minors from gambling is both our top priority and our legal obligation.
If you have children or teenagers at home, use a password or PIN on your device. Make sure minors cannot access the xo99 app or website.
Think about your gaming habits over the past 30 days and honestly answer the following questions
Set up Responsible Gaming protections on your account in just a few minutes.
Log in to xo99 with your username and password. You can do it from the mobile app or the website — whichever you prefer.
Click your profile icon in the top right corner and select "Account Settings".
In the Settings menu, look for the "Responsible Gaming" option and tap to open it.
Deposit limit, session limit, temporary break, or self-exclusion — choose what works best for you.
Confirm your selected settings. For self-exclusion, a confirmation email will be sent to you. If you run into any issues, contact us via support chat.
Answers to common questions about responsible gaming.
Join xo99 and get the best experience in a safe gaming environment. Set your limits and keep it fun.
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